Terms of use

Effective from 23 October 2026.

1. General

These terms govern the use of sofiachristmasfest.bg (“the site”). The site is run by BSG Media EOOD („БИ ЕС ДЖИ МЕДИА“ ЕООД), 31 Angel Kanchev St., Sofia, Bulgaria, email office@bsgmedia.bg (“the organiser”), the organiser of Sofia Christmas Fest. By using the site you accept these terms.

2. Information on the site

We publish the programme, opening hours, map and other festival information in good faith and keep it up to date. The programme may change because of the weather, decisions of the municipality, technical reasons or decisions of the performers. If the site and a notice on site differ, the notice on site applies.

3. Tickets

Tickets for the ice rink, the puppet theatre and other paid events are sold by Eventim and its partners. Purchases, refunds and exchanges are governed by the seller's terms.

4. Accounts

You sign in with Google, Facebook or email. You are responsible for the accuracy of your data and for keeping access to your account safe. Participant accounts (restaurants, exhibitors, partners, artists) are approved by the organiser. The organiser may suspend or delete an account used in breach of these terms or of the law.

5. Participation applications

Sending an application through the “Take part” form does not guarantee participation in the festival. The organiser selects participants at its discretion. Terms of participation, fees and obligations are agreed separately in a written contract.

6. Copyright and trademark

The Sofia Christmas Fest name and logo, and the site's texts, photos, videos and design, belong to the organiser or are used with their authors' permission. They may not be copied, distributed or used commercially without written consent.

The assets on the media and partners page (logo, fonts, QR code, brand book) may be used only for materials about Sofia Christmas Fest and in line with the brand book's rules.

7. Links to other sites

The site links to third-party sites (Eventim, Facebook, Instagram, YouTube and others). The organiser is not responsible for their content or terms.

8. Liability

The organiser works to keep the site running without interruptions or errors but cannot guarantee it. To the extent permitted by law, the organiser is not liable for damage caused by the site being temporarily unavailable or by inaccurate information, unless caused by intent or gross negligence.

9. Personal data

How we process personal data is described in the Privacy policy and the Cookie policy.

10. Changes

The organiser may change these terms. Changes take effect when published on this page.

11. Governing law

Bulgarian law applies to matters not covered here. Disputes are settled by agreement or, failing that, by the competent Bulgarian court in Sofia. Consumers may also use the EU online dispute resolution platform: ec.europa.eu/consumers/odr.